If you are looking for an update on the estimated delivery of your pre-order or reservation, please review our Shipping Calendar before submitting an inquiry!

  • Live Chat/Online Support: 
    Available from Monday through Friday, 9am through 5pm Pacific time. Visit and use the pop-up chat window. You may also use the "Support" widget at the bottom right hand corner of your screen to submit a ticket outside of Live Chat hours, be sure to include your name, email address, order number (if applicable) and your inquiry!

  • Customer Support Email:
    Please use the above email for all returns, exchanges, and inquiries regarding either product or pre-orders. 
  • Public Relations Inquiries ONLY:
    Please know all inquiries are read and reviewed. However, due to high volume of requests received we are unable to personally respond to all. If your request is approved we will contact you to coordinate details. Please note that we do not have sample products (or special discount codes for media purposes) available for review purposes.

  • Customer Support Phone Line (U.S. Only): +1-321-373-7787
    Please note that phone support does NOT supersede a ticket submitted through our customer support system. Please leave a message on our answering service and we will endeavor to address your inquiry as soon as possible.

Depending on volume, it may take up to 5 to 7 business days (excluding weekends and holidays) to address responses, and we will address these by priority. If you do not receive a response after 7 business days, please be sure to check your spam/junk mail folders before sending another email. We currently limit customers to one open ticket at a time. Thank you for your support and understanding!