Support

If you are looking for an update on the production and delivery of your pre-order, please review our product release calendar before submitting an inquiry!

17 September Update: Please be advised that a technical issue affected our Customer Support Ticket system beginning 11 AM PT on 16 September. As of 11 AM PT on 17 September, the system is back online. That said, there is the possibility of intermittent issues, and this page will be updated accordingly should they occur. Please feel free to leave a message via our Live Chat (even when offline) by clicking on the lower right-hand corner that features the ANOVOS Logo. Thank you for your patience and understanding!

Click here to log into our Online Ticket System.

 Depending on volume, it may take up to 5 to 7 business days (excluding weekends and holidays) to address responses, and we will address these by priority. If you do not receive a response after 7 business days, please be sure to check your spam/junk mail folders before opening another ticket or sending another email. We currently limit customers to one open ticket at a time. Thank you for your support and understanding!

Note: We are aware of an issue with Hotmail.com and Hotmail.co.uk free email services  (both US and UK versions) that prohibits our support system emails from reaching those systems. Please use an alternate email. Thank you. 

 

  • Live Chat: 
    Available from Monday through Friday, 9am through 5pm Pacific time. Visit ANOVOS.com and use the pop-up chat window. 

  • Customer Support Email: support@anovos.com
    Please use the above email for all returns, exchanges, and inquiries regarding either product or pre-orders. 
  • Public Relations Inquiries ONLY: pr@anovos.com
    Please know all inquiries are read and reviewed. However, due to high volume of requests received we are unable to personally respond to all. If your request is approved we will contact you to coordinate details. Please note that we do not have sample products (or special discount codes for media purposes) available for review purposes.

  • Customer Support Phone Line: 321-373-7787
    Please note that phone support does NOT supersede a ticket submitted through our customer support system. Please leave a message on our answering service and we will endeavor to address your inquiry as soon as possible.

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