Payment Plan FAQs
ANOVOS is now proud to offer a convenient payment program to allow you more control over payments for items that might normally be out of your reach.
Which items are eligible for the payment plan?
Eligible items are noted on each corresponding product page, or you can refer to the Payment Plan Collection on our website.
Are you doing away with the Tiered pricing system?
Not entirely. Some new items may still be eligible for introductory pricing, with time-based or quantity-based availability. However, funding for many items needs to be maximized during the pre-order phase, so the Payment Plan cannot be applied to most new releases.
Can I use a coupon code in conjunction with the payment plan?
The Payment Plan, while a great benefit to some customers, effectively reduces valuable capital used for product development. Using a coupon code in conjunction with the Payment Plan would adversely affect initial project funding even further.
What if I prefer to pay all at once?
We still offer the option of making a single payment through the shopping cart checkout. Additionally, customers may use coupon codes if paying in full.
Can I use an ANOVOS.com digital gift certificate in conjunction with the Payment Plan?
Not at this time. The Payment Plan only accepts major credit cards.
Do I have to pay anything up front?
An initial down payment of 30% is required, and there is a 5% non-refundable set-up fee per transaction.
When am I charged for periodic payments?
You determine the schedule for payments during the checkout phase.
When am I charged for shipping?
Shipping fees can be paid at any time after you have completed all payments on your plan. If you have completed your payment plan and your item is available to ship, you will receive a shipment invoice via email from our support team.
When does my order actually ship?
Please refer to the individual product page for the item for your estimated delivery window. However, please note that your purchase will not ship until payment is made in full, including the shipping fees (invoiced separately).
Are there any limitations I should know about?
If you are purchasing more than one item and one of them is not eligible for the Payment Plan, you will be required to purchase the items separately through multiple checkouts. We apologize in advance for this inconvenience.
What if I miss a payment?
Customers are contractually required to make their payments as scheduled, but if you are unable to make a payment or accidentally miss a payment, you should contact firstname.lastname@example.org within 10 days of the payment due date. Be advised that there is a minimum $10.00 USD Payment Plan Reinstatement Fee (Non-Refundable) per reinstatement event. If you default on your contract and do not contact us within the allotted 10 days, we reserve the right to cancel your order and retain setup fees.
What if I cancel my pre-order before an item ships?
You will be subject to our refund policy and will not receive a full refund.
Can I enroll an existing order into the Payment Plan?
Sorry, only new orders qualify for the Payment Plan.
Why can't I seem to checkout once items are in my shopping cart?
There is currently a limitation that only allows checkout if ALL items in the cart qualify. If you have a mix of qualifying and non-qualifying items, the workaround is to make two separate purchases. We are working on resolving this inconvenience.
Do you charge interest on Payment Plan purchases?
While we do not charge interest, your credit card may do so if you carry a balance month-to-month. There is also a small set-up fee per transaction.
If you have additional questions, please contact us here.