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First Order Stormtrooper Standard Line Shipping Clarification

Thank you for the tremendous reaction to the pre-order of our latest Star Wars™ costume, the First Order Stormtrooper Standard Line Armor Kit. In response to the unpredictability of future shipping costs, both domestic and international, we have decided to invoice all shipping and handling costs for this item at the time the product is physically available and ready for shipment.

Additionally, we are working towards new shipping options that are aimed at substantially reducing costs for our overseas customers by shipping from international distribution centers around the world, rather than passing all items through our U.S.-based facilities.

That said, if you have already placed your pre-order and were already charged a shipping and handling fee, our customer service team will be contacting you to process a refund for the shipping charges on your pre-order. If you selected a Payment Plan option, your shipping is invoiced at the end of the payment schedule by default.

Remember that we always stand by our “Golden Rule” policy which recognizes your ownership of money during a pre-order, allowing you to request a full refund at any time before your item ships. Secondly, should you not agree to the shipping quotes or a solution cannot be found, we are happy to also refund your money, at your request.

For the First Order!

Team ANOVOS

 

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Anovos Productions LLC September 22, 2016 0 tags (show)

Standard vs Premier Kylo Ren Helmet

 

What is the difference between the Premier and Standard Line versions of the STAR WARS™: THE FORCE AWAKENS Kylo Ren™ helmet?

The Standard Line is made from lightweight injection-molded ABS plastic, featuring crisp detailing throughout, along with an adjustable interior padding system. Because of the weight and economical pricing, this is a great costuming helmet option.

The Premier Line production run will be less units and will command enhanced features such as fiberglass construction, and a fully finished lined interior with adjustable padding. The paint application may also give the Premier helmet a slightly different texture than the Standard Line version. This helmet will be heavier, and feel more "real world."

When it comes to consistency, the machine-driven injection-molding process used on the Standard Line offers precise details with very little variance from helmet to helmet. Everything from the sizing of the helmets to the way that its parts fit together is much more predictable. With the Premier Line helmets, you will find more variance as each is essentially a unique hand-made work of art.

Will both versions always be available or is this a limited time offering?

The Standard Line helmet is available until the pre-order window closes (generally when product is about to ship and we disable new sales in order to guarantee enough stock for exchanges, etc.). While available separately when initially released, the Premier Line helmet is now only available when purchased with the full Kylo Ren costume ensemble.

Can I upgrade from the Standard Line helmet to the Premier Line helmet after pre-order, or vice versa?

Until your initial pre-order has shipped, our customer support team can modify your order to another product and apply credits or invoice you for the difference. You would need to open a support ticket to initiate the upgrade.

Will you offer a "do it yourself" kit version of the Kylo Ren helmet?

We have no plans at this time to offer this helmet in kit form.

When will your STAR WARS items be available in other countries (like Australia, New Zealand, Switzerland)?

We are working on this with the licensor and, when we have added certain regions or countries to our sphere of influence, we’ll make the appropriate announcements via our newsletter, website and social media outlets. The best way to obtain updates would be to sign up to our newsletter: http://bit.ly/anovosnews 

When will you be offering additional product from STAR WARS : THE FORCE AWAKENS?

While we’re not at liberty to discuss specifics to future product releases until cleared to do so, all we can tell you is that any cleared product will be announced via our newsletter, website, and social media outlets. As always, the best way to obtain updates would be to sign up to our newsletter: http://bit.ly/anovosnews

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Anovos Productions LLC May 26, 2016 0 tags (show)

FAQs for the Star Wars First Order Stormtrooper

What were the First Order Stormtrooper costumes that were revealed at Star Wars Celebration Anaheim in 2015?

ANOVOS was honored to participate in the first full reveal of the First Order Stormtrooper armor by producing a limited number of prototype kits for marketing purposes. These kits were made available to members of the 501st Legion costuming group, who then assembled and wore them to various events surrounding the promotion of Star Wars: The Force Awakens. These suits were not available to the general public.

Why is the 2016 First Order Stormtrooper costume considered a Premier Line item? 

Based upon feedback and testing with our 2015 prototype armor, many pieces of the First Order armor kit were re-engineered for easier assembly. Produced in the USA, the Premier Line armor kit includes upgrades such as a rotocast rigid foam-filled two-piece detonator, single-piece backplate, improved chest detail via negative-drawn vacuum forming, new forearms and shins, and all new latex gaskets. The updated leather gloves and new boots are sourced from the original manufacturers which produced the screen-used pieces. In combination with the Premier Line First Order Stormtrooper helmet, we are able to provide a complete costume head to toe for the very first time.

How will the First Order Stormtrooper Standard Line armor differ from the Premier Line item? 

Plans are still in the works to solidify the specific details for the Standard Line First Order Stormtrooper armor, but the key difference will be that the Standard Line offering will not include the genuine leather screen-accurate boots, nor the high-end Premier Line fully-lined fiberglass helmet with metal accents. There may be some small differences in the armor components themselves (for example, the chest may not be negative-drawn vacuum formed) and not all of the accessories will be included (neck seal, gloves, and soft goods may be sold separately). Because the Standard Line will be produced in larger quantities, our goal is to pass along that volume production discount to the customer for a highly accurate, but fairly priced set of armor that is not available from any other source. It should be noted, however, that delivery of the Standard Line armor is not expected until 2017 as production and shipping from our overseas manufacturing partners will take more time.

Can the First Order Stormtrooper armor be purchased without helmet?

Another version of the First Order Stormtrooper armor will be made available sans helmet in August 2016, but the Premier kit version is only available as a complete costume with Premier Line helmet and boots through July 31, 2016.

I already pre-ordered the Premier First Order Stormtrooper helmet. Can I upgrade my purchase to the full armor?

Yes. Contact support@anovos.com with your existing helmet order number, full name and email which was used during the pre-order. We will simply cancel the helmet order and you can then purchase the full armor kit with helmet and boots. Your wait time will not substantially change, and you will be able to acquire a full costume!

Will those who pre-ordered the standalone helmet get preferential treatment to order the rest of the armor before anyone else?

The public release of the First Order Stormtrooper armor will be made available to everyone at the same time.

What is the difference between the Premier and Standard Line versions of the First Order Stormtrooper helmet?

The Standard Line is made from lightweight injection-molded ABS plastic, featuring crisp detailing throughout, along with an adjustable hardhat suspension rig that will accommodate most size heads (up to a size 8). This is more of a "trooping" helmet that weighs about 1.5 lbs or .68 kg.

For our Premier Line, the production run will be smaller and will command enhanced features, such as fiberglass construction, metal components (such as the “grill” and aerator), as well as a finished lined interior with adjustable padding. This version of the helmet weighs approximately 4.75 lbs. or 2.2 kg.

Can I upgrade from the Standard Line helmet to the Premier Line helmet after placing my order, or vice versa?

You can make changes to your order prior to the shipping of any item. You would need to open a support ticket to initiate the upgrade. 

Will the colors match for both the helmet and the forthcoming armor?

Yes, but note that because this is a mass-produced item, there is still the possibility of some variance (color shift).

Will the armor be available as a pre-assembled ensemble as well as in kit form?

Yes, the First Order Stormtrooper armor will be available as a completed ensemble as well as in kit form. Pricing will also vary, with the kit version being offered at a lower price than the completed version due to the substantial savings in labor costs.

Will the helmet itself be offered as a kit?

Our plans for the First Order helmet do not presently include offering the helmet as a do-it-yourself kit. For right now, the answer is no.

When will your STAR WARS items be available in other countries (like Australia, New Zealand, Switzerland)?

We are working on this with the licensor and, when we have added certain regions or countries to our sphere of influence, we’ll make the appropriate announcements via our newsletter, website and social media outlets. The best way to obtain updates would be to sign up to our newsletter: http://bit.ly/anovosnews

When will you be offering additional product from STAR WARS: THE FORCE AWAKENS?

While we’re not at liberty to discuss specifics to future product releases until cleared to do so, all we can tell you is that any product will be announced via our newsletter, website, and social media outlets. As always, the best way to obtain updates would be to sign up to our newsletter: http://bit.ly/anovosnews

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Anovos Productions LLC September 30, 2015 0 tags (show)

What's with the Waiting Time and Why Buy Early?

As a customer of ANOVOS, you are a fan just like we are. Together, we've all wanted to have a piece of the franchises we love, whether it be Star Wars™Star Trek™, Battlestar Galactica™ or Ghostbusters™. More importantly, though, you've believed in our brand and products and you've made this dream come alive as our company celebrates its fifth year of business.
 
Your support helps bring ANOVOS products to life and wanted to take a moment to explain to you how this business is probably different than any other you've purchased from. Even though our manufacturing time is typically the same as any other company (generally about a year-long process), our relative wait time is seemingly "longer." This is solely because, unlike other companies, we choose to bring you in at the earliest stages of prototyping, rather than the inventory/stock phase of sales. We do this because, first and foremost, it gives you, the loyal fans, the best possible price (see next paragraph for a full explanation). Secondly, because you dictate the demand of a product, we minimize our risk of a bloated inventory and use the saved dollar to bring even more awesome product to you. We use this method because everyone seems to win. Our most loyal customers receive the best price (instead of clearances and sales of excess inventory) and we get to make more product that might otherwise never come to fruition! 
 
Here's how our pricing works: Those fans who pre-order at this early stage (Tier 1) will obviously have the longest wait until fulfillment, so we reward that faith with the absolute best discount possible. Those who pre-order after Tier 1 will have a shorter wait until fulfillment, but they will also pay a higher price. When a product is further along the production cycle, an "Initial Public Offering" price is put into place. This IPO price is locked in for a specific amount of time before the MSRP (Manufacturer's Suggested Retail Pricing) may cause prices to fluctuate.
 
In short, investors who are willing to wait longer and build dream projects together get the best pricing. 
 
But that's not all... you are entitled to know just how your money is being spent! Due to the large array of projects and the influx of new customers, we've identified the necessity of rising to the challenge of effectively communicating the status of projects that you have invested in---and there are a lot of them in the works right now. Our goal is to provide regular updates for those who have pre-ordered. These updates will primarily occur through the ANOVOS newsletters, but we will also endeavor to share news via our social media channels as well. In fact, we've taken steps to actually assign individuals to specific projects, providing a new level of accountability to get you the "news" as it happens. Furthermore, we are going to be more clear about realistic delivery times up front---projects will have a one year minimum production timeline. Of course, we will always do our best to get things done sooner rather than later as long as it does not sacrifice quality.
 
You are not forgotten and you are our number one priority! Thank you from the entire ANOVOS family for building this dream together.

And, as always, should you have any questions or concerns, please feel free to reach out to our Customer Support team by clicking here!

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Anovos Productions LLC August 24, 2015 0 tags (show)

Standard-VS-Premier or “What color was Captain Kirk’s Tunic?”

 

Our Premier Star Trek Command Tunic is a nearly perfect replica of the costume tunics worn by William Shatner during the third season of Star Trek in 1969.  It has correct patterning taken directly from original sources, full length zipper (to allow for the actor’s hair and make-up), spring weave collar fabric, a body made from custom milled Premier 3rd season diamond weave double knit fabric, our perfected rank braid and insignia, and the actual “avocado-green-gold” color formula used by the Star Trek costume department. This costume tunic replica is crafted by hand to please those collectors who want nothing less than what was worn on the sound stage.

Our Standard Star Trek Command Tunic was designed to be a nearly perfect replica of the uniform tunics worn by Captain Kirk aboard the Enterprise in 2269. Its patterning has been adapted to provide a better fit for a wider array of personnel, it has a nominal six inch zipper, rib knit collar fabric (used at times side-by-side the spring weave collars), a body made from custom milled Standard 3rd season diamond weave double knit fabric (which is even a tiny bit heavier than our Premier fabric but less dense of a weave which affords it better breathability and comfort aboard ship), our perfected rank braid and insignia, and the same command division gold seen on our monitors for nearly fifty years. This uniform tunic is replicated in a factory to please those collectors who want nothing less than what they saw on their screens.

You see the distinction?  When we brought our Premier Star Trek tunics to some of the first conventions we attended, we always got the same questions-“Why is your Captain Kirk tunic green?” “Shouldn’t Captain Kirk’s shirt be gold?” and so on.  Our response was always to educate people to the fact that the costume William Shatner wore in the third season of Star Trek was this shade of avocado-green, and that it only looked gold on camera.  Some understood, some didn’t, and some walked away saying that they didn’t care what color it was on the stage, Kirk’s tunic was gold.  It was the last comment that always got to us.  “You don’t care? We’ve made a tunic that could pass for an original in the Smithsonian, and you don’t care?”

Years pass and more convention conversations later, and we realize that there are lots of people who want to wear Captain Kirk’s tunic that are walking away because they want something that looks more like what they saw on TV.  Ok, but we don’t want to change the Premier tunic as it’s already perfect.  What to do? Create a new line of replicas that display the same attention to detail and accuracy but tune the color closer to what most people’s expectations are.  Then we thought if we introduce a change like that, what else can we do to differentiate one line from the other and the answer was a lower price point.  How do we lower the price?  Standardize the manufacturing process, change the fabric weave to something easier to make, and construct the tunics in a factory setting.  Those changes dropped the price of the tunic a hundred dollars, and opened up a whole new segment of people who would wear a Star Trek tunic, infusing our hobby with new blood.  

As for the color of our Standard Captain Kirk tunic; the change in color to the naked eye (under most lighting conditions, even natural light) is so subtle that you’d be hard pressed to even discern it. Under most conditions it’s just a pinch more gold/yellow.  

Here are both tunics pictured outdoors in natural daylight without a filter.

And then there’s what I call “The Camera Trick”, and if you saw us at last year’s conventions you might have seen it. 

I take a Premier Command Tunic and drape it over a Standard Command Tunic... 

(Indoors, artificial light, with a flash, no filter.)

 

...and then I hold my phone in camera mode over them and what happens next is exactly what happened with TV cameras in 1969 – the Standard Tunic turns gold!

(Indoors, artificial light, no flash, no filter.)

It’s really cool, and if you’re coming to San Diego Comic Con or Creation’s Las Vegas Star Trek Convention I’ll show it to you. 

 

So here we are, offering two versions of the same classic Star Trek Command Tunic. Most people who at one time walked away from the Premier tunic purchase the Standard because it looks closer to how they expect Captain Kirk’s tunic to look (and the money they save is almost an afterthought), and we still make the Premier Tunic for those that want to wear exactly what William Shatner wore.   

Who said you can’t please everybody? http://bit.ly/1rb5oht 

 

 

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John Cooley July 21, 2014 0 tags (show)

Welcome to ANOVOS 3.0

Welcome to the new ANOVOS.com 3.0!

Taking into account years of customer feedback and our own experience in growing this company, the ANOVOS Team has taken a multitude of advantageous and necessary steps into better serving the collector and costuming communities that we serve. Those features are outlined in this blog post, so make sure to read more to get the sit-rep!

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Anovos Productions LLC January 15, 2014 0 tags (show)
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